Tonariel Head Massager - Hot Compress

About Shipping

1.Do I need to pay for shipping with my order?

We have different logistics for you to choose from. Standard logistics is free shipping, You can also choose DHL/FedEx/UPS (contact customer service for specific fees, or use your logistics account to deduct money)
Contact email: support@greflo.com

2.How long will it take to get my order? 

Our products are all in stock. Usually within 24 hours after the order is paid, the warehouse will hand over the goods to the logistics company.

Standard Logistics - Free:
US: 5-8 days after delivery
Canada: 6-9 days after delivery

DHL/FedEx/UPS：3-5 days after delivery

3.If I choose to return the product, where should I send it?

Our warehouses are located in different cities. If you need to return a product, please contact us and we will tell you the return address closest to you. Contact email: support@greflo.com

About the order

1.How can I pay for my order?

We accept various credit cards, PayPal, Apple pay, Google Pay payments

2.I placed an order but changed my mind. Can I cancel?

Cancellation requests must be made within 12 hours of order placement, contact email: support@greflo.com

Requests made more than 12 hours after order placement cannot guarantee cancellation, as this depends on whether your order has entered the production workflow. We will do our best, but sometimes we cannot catch up with the order in time.

3.How long does it take for me to receive the money after a refund?

Our customer service will process your refund within 24 hours and return the money to your account within 72 hours.

4.What if my items are received damaged or defective?

Well that's a bummer, but we are here to make it right. If your items arrived damaged or defective, email us atsupport@greflo.comand we'll get you a replacement shipped out ASAP.