Order Processing (Shipping):
It may take 24-48 hours to process your order. Once your order is processed, you will receive an email confirming that your order has been shipped.
Shipping Costs and Times:
North America：
Standard Express (Delivery Time: 5-8 Days) - Free
Europe：
Standard Express (Delivery Time: 4-6 Days) - Free
Fast logistics:
DHL/FedEx/UPS (Delivery Time: 3-5 Days) - $30
To track your order, please visit your Tonariel account or the shipping confirmation email.
Return Value:
100% money back guarantee, our return policy is 14 days.
About return shipping:
Quality issues--Tonariel bears the shipping costs
Non-quality issues--customers bear the shipping costs
Our product warranty period is 1 year:
If there are quality problems with the product within one year, Tonariel provides warranty service and bears the shipping costs
Return address:
Please contact Tonariel customer service to obtain the return address
Prepare your package: Put the product in its original packaging and keep it with the original receipt.
Deliver the package to your local delivery point and send the package
Refund:
We will refund the money within 48 hours after receiving the package
Greflo customer service: support@tonariel.com
Working hours:
Monday~Saturday
8 am~18:00 pm